Post by farjana78 on Jul 2, 2024 10:00:03 GMT
With all the hype surrounding AI, it’s easy to forget that no matter what industry you’re in, every interaction is ultimately in service of humans. And when we start from that, we can see how transformative AI can be. This is especially true for CX leaders. For over a century, we’ve been told that the customer is always right, but as we look toward a future driven by innovation and the promise of AI, we should remember one simple truth: the customer is always human . Because on the other end of every phone call, text message, or chat is a real person looking to return a gift to their granddaughter or make a connecting flight so they can get home in time for dinner. This human-centricity is even more important as we move into a world where 100% of customer interactions involve AI in some form, and 80% of all inquiries will be resolved without the help of a human agent. That’s a lot of change in a very short space of time, but when used correctly, AI can help you create connections with your customers that feel more personal and more authentically human . The right experience for every customer, every time Customer experiences that accurately reflect who a person is, what their preferences are, and what they need at that exact moment are possible—and will soon be expected. Just as no two humans are exactly alike, no two customer interactions are exactly the same.
Problems change, moods change, and AI can help organizations Female number data quickly assess what someone needs and how they’re feeling before prescribing the right mix of automation and human assistance to help them. Whether it’s automating actions and recommendations, running the entire support interaction, or empowering a human agent, AI helps teams recognize pain points and deliver more relevant interactions. Instead of providing a list of suggested help center links, Zendesk AI agents have the intelligence to navigate the twists and turns of customer conversations and resolve even the most complex tickets. And with the Zendesk AI co-pilot by their side, every human agent will know exactly what to say and do at every step of every personalized customer interaction, thanks to the co-pilot’s proactive guidance. In addition to more personalized and proactive customer service, AI makes it easier to get help. We’ve known for years that minimizing customer effort is a key driver of satisfaction. AI has the potential to dramatically simplify the customer experience and transform the way customer service is delivered in just three years. We hear that the customer is always right, but as we look to a future driven by innovation and the promise of AI, we must remember a simple truth: the customer is always human . AI specialized in customer service But not all AI is created equal. Realizing this vision requires AI that truly understands your customers because it was built to do so. Only AI trained on billions of customer interactions instantly knows how to best serve them. And only AI that reasons and orchestrates your systems can bring your entire operation together, from start to finish, into a secure, end-to-end solution. You no longer have to choose between efficiency and customer connection or cost and quality.
The right solution can do it all. When you can optimize the path to resolution, whether through end-to-end automation or by increasing the productivity of your human agents, you can build a more efficient and empathetic customer experience. By resolving issues faster, at higher volumes, and with greater customer satisfaction, you can meet the needs of your business and get your customers back to what matters most: enjoying life. Providing incredible experiences for everyone Zendesk was founded on the belief that we could improve the customer experience with a digital-first approach. Nearly two decades later, we’re here to disrupt the industry again, this time with AI. We believe AI shouldn’t be something you turn on as a helper and have to constantly ask for answers. The magic happens when you have AI built with the purpose of enhancing the human connection at the heart of your system, continually learning and improving over time, solving more problems through automation, improving agent productivity, and enabling you to assess and resolve issues with confidence. It all adds up to exceptional service that’s more accurate, personal, and empathetic to every human you interact with. This type of service isn’t just a distant future; it’s here to stay. With AI that knows exactly what customers need before they even know it, that gets smarter and better over time, and that doesn’t require an advanced degree to operate, we’re helping companies seize this opportunity to create more relevant and human experiences for everyone involved: agents, administrators, managers, and, of course, their customers. At Zendesk, we’re democratizing AI by making it easy to use and accessible to everyone. Learn more about our approach and join us in our mission to deliver exceptional care to every person on the planet. Dive deep into the future of AI-powered care Check out highlights from Relate 2024, our flagship global conference, for more information.
Problems change, moods change, and AI can help organizations Female number data quickly assess what someone needs and how they’re feeling before prescribing the right mix of automation and human assistance to help them. Whether it’s automating actions and recommendations, running the entire support interaction, or empowering a human agent, AI helps teams recognize pain points and deliver more relevant interactions. Instead of providing a list of suggested help center links, Zendesk AI agents have the intelligence to navigate the twists and turns of customer conversations and resolve even the most complex tickets. And with the Zendesk AI co-pilot by their side, every human agent will know exactly what to say and do at every step of every personalized customer interaction, thanks to the co-pilot’s proactive guidance. In addition to more personalized and proactive customer service, AI makes it easier to get help. We’ve known for years that minimizing customer effort is a key driver of satisfaction. AI has the potential to dramatically simplify the customer experience and transform the way customer service is delivered in just three years. We hear that the customer is always right, but as we look to a future driven by innovation and the promise of AI, we must remember a simple truth: the customer is always human . AI specialized in customer service But not all AI is created equal. Realizing this vision requires AI that truly understands your customers because it was built to do so. Only AI trained on billions of customer interactions instantly knows how to best serve them. And only AI that reasons and orchestrates your systems can bring your entire operation together, from start to finish, into a secure, end-to-end solution. You no longer have to choose between efficiency and customer connection or cost and quality.
The right solution can do it all. When you can optimize the path to resolution, whether through end-to-end automation or by increasing the productivity of your human agents, you can build a more efficient and empathetic customer experience. By resolving issues faster, at higher volumes, and with greater customer satisfaction, you can meet the needs of your business and get your customers back to what matters most: enjoying life. Providing incredible experiences for everyone Zendesk was founded on the belief that we could improve the customer experience with a digital-first approach. Nearly two decades later, we’re here to disrupt the industry again, this time with AI. We believe AI shouldn’t be something you turn on as a helper and have to constantly ask for answers. The magic happens when you have AI built with the purpose of enhancing the human connection at the heart of your system, continually learning and improving over time, solving more problems through automation, improving agent productivity, and enabling you to assess and resolve issues with confidence. It all adds up to exceptional service that’s more accurate, personal, and empathetic to every human you interact with. This type of service isn’t just a distant future; it’s here to stay. With AI that knows exactly what customers need before they even know it, that gets smarter and better over time, and that doesn’t require an advanced degree to operate, we’re helping companies seize this opportunity to create more relevant and human experiences for everyone involved: agents, administrators, managers, and, of course, their customers. At Zendesk, we’re democratizing AI by making it easy to use and accessible to everyone. Learn more about our approach and join us in our mission to deliver exceptional care to every person on the planet. Dive deep into the future of AI-powered care Check out highlights from Relate 2024, our flagship global conference, for more information.